DELIVERY NOTES
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Delivery charges are at a flat rate of SGD 15 per bouquet and it only applies for all orders made 3 working days in advance. Additional charges may apply for last-minute orders, peak periods like on public holidays, and special occasions such as Valentine’s Day, Mother's Day, Chinese New Year, Christmas, New Year’s Eve, and New Year’s Day. (Next-day delivery is available at SGD 30 per item; if you place your order before noon)
We offer standard delivery time frames: 9 am – 2 pm or 2 pm – 6 pm. 6 pm – 8 pm (will be available during Festive period)
We work with a trusted external courier company to carry out the deliveries; so that we can ensure your flowers orders are well taken care of.
Should you require a specific delivery beyond the above-stipulate timings a surcharge of SGD 15 is necessary on top of the standard delivery charge.
In the event the recipient is not available to personally receive the flowers & no response from the sender or receiver, they will be left at the reception or doorstep. We will not be held responsible for the goods thereafter.
For all orders, we seek your understanding that for any redelivery request, there will be an additional charge of SGD 15.
We strive to have your package ready for delivery within three working days upon order
If you have any questions about your order please email us at mustardcreates@gmail.com or DM us on IG @mustardcreates and we hope to reply to you as soon as possible.