TERMS & CONDITIONS
PAYMENT & PRICNG
All prices displayed on the MustardCreates social platforms are quoted in Singapore dollars (SGD). Full payment must be made for the order to be processed.
We accept Bank transfers, Paynow, PayLah!, Google Pay & Paypal. Payment details will be sent to you upon order.
All sales are final after payment has been made. As all our work is a custom order, we are unable to offer a refund on your purchases should you change your mind.
However, if you would like to change the delivery of your order, do give us notice 48 hours in advance of the original delivery date. Subject to availability.
In the event the recipient is not available to personally receive the flowers, they will be left at the reception or doorstep. We will not be held responsible for the goods thereafter.
FLORAL PRODUCT & AVAILABILITY
The final product might vary slightly due to the availability of seasonal flowers. Should a particular flower be unavailable, it will be replaced with flowers of equal or more value. We will seek the closest alternative flower type that conveys a similar style & colour. We ask that you trust us to curate and create something beautiful for you. All pictures displayed are only for reference to the colour theme and style.
Should any of the flowers or colours proposed or used in the bouquet be unavailable due to seasonal differences, shipment delays, or other supply obstacles, we reserve the right to pick an alternative flower with a suitable material at our discretion, without prior notice or obligations to you.
Delivery charges are at a flat rate of SGD 15 per bouquet and it only applies for all orders made 3 working days in advance. Additional charges may apply for last-minute orders, peak periods like on public holidays, and special occasions such as Valentine’s Day, Mother's Day, Chinese New Year, Christmas, New Year’s Eve, and New Year’s Day. (Next-day delivery is available at $30 per item if you place your order before noon.
We offer standard delivery time frames: 9 am – 2 pm or 2 pm – 6 pm. 6 pm – 8 pm (will be available during Festive period)
We work with a trusted external courier company to carry out the deliveries so that we can ensure your flowers orders are well taken care of.
In the event the recipient is not available to personally receive the flowers & no response from the sender or receiver, they will be left at the reception or doorstep. We will not be held responsible for the goods thereafter. Should you require a specific delivery beyond the d timings a surcharge of SGD 15 is necessary on top of the standard delivery charge.
For all orders, we seek your understanding that for any redelivery request, there will be an additional charge of SGD 15.